Our Customer Service department tries to respond to all Customer Service emails within 48 hours Monday-Saturday. If you have placed a order online and are needing to make a change to that order it is best to call Customer Service at 888.888.3267. Since we ship orders placed before 6pm Monday-Friday your order can be processed and ready to leave our facility within a very short amount of time and before any Customer Service email may be read.
If you are a International customer and have questions about shipping charges information can be found at this link, International Shipping. We currently only ship to the countries listed at this link. If you do not find an answer to your International shipping question at the link, select SHIPPING QUESTION from the form and submit your question.
If you placed your order after 6pm CST on a Friday, your order will not ship until Monday. Tracking information will not be available until Monday evening.