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Top 10 Questions

Tracking numbers are emailed to the email address you provided when you placed your order. They will come from Dans Comp. In some cases they could come directly from the shipping company if we are shipping from another warehouse location.

In all cases, if your order has shipped, you may take your order number and enter it through the TRACKING link found at the bottom of our website. You may also use the Order Reference number provided to you on the site when you checked out and in your confirmation email that begins with a Zero (0). An example is 03569983. REMOVE the Zero and enter 3569983 in the tracking link. This number will also track through the carriers website if it has shipped.

 

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The Rewards Club has been suspended while we evaluate it's membership. As stated in the terms of the Club Dans Comp can change the terms or end the club at any time. Any member inactive as a customer longer than 12 months was deactivated, losing membership and any points earned. You can Visit http://danscompcoupons.com/ to find ways to save.

 

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The Dans Rewards Club is currently suspended while it is being evaluated.

Reward Club Members who have not ordered within 12 months are considered to be inactive from the Club. Club members Inactive for 12 months or more become subject to losing accumulated points and rewards credit. Dan's Comp reserves the right to remove any Inactive Club Members from the Club after 12 months of Inactivity. Customers removed from the Club for Inactivity or any reason such as abuse, or misuse of the Club results is Loss of accumulated points and any earned credit they may have.

Dans Comp reserves the right to end the Rewards Club at any time, change terms of the Club or make changes to the Club. These changes or ending of the Club can be made with or without notice.

 

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We validate the credit card and billing information provided against the information your card company has on file for you. If there is a problem, errors are returned and instructs you on what to correct. You may also submit the order with the information you provided for us to review the order further. If your order cannot be submitted, please call us at 1-888-888-3267 or email us through the contact link so we can assist you with your order.

 

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Danscomp.com uses a credit card processing service that verifies your billing address, and other information such as the security code found on the back of your card. If the billing address you provide does not match the address your credit card bill is mailed to, your order will encounter an error. The same applies if you type the wrong CVV number from the back of your card or do not have it. It is required to checkout.

 

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You should receive a order confirmation by email to the email address that you provided. That email will contain a lot of information regarding your order. If you have a online account, you may also review your order online when logged into your account. Click "My Account". Then Click "Orders" from the Customer Section to view your order history and click into the detail of each, including to see the current status of your order.

If your order has been back ordered, or items on your order back ordered, your confirmation email and any partial shipment documentation you receive will identify those items. The items on back order are noted throughout the website before you added them to your shopping cart.

 

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If you have a Online account you may log in and view your order history, including Status under "My Account" and "Orders".

You may also send us an email through our contact us link found at the bottom of the website, as well as, by calling 888-888-3267 and choosing Option 3 for Customer Service.

 

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At this time we have scaled back our catalog production. If we begin to offer the catalog at a later date you will find a sign up form on our website. Or if you order from us frequently, we will mail one to you automatically. We offer thousands of BMX products online which is up to date with the latest items and pricing.

 

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This could be for a few reasons. Orders placed after 6pm Monday-Thursday do not ship until the next day.

Orders placed after 6pm on Friday do not ship until Monday.

Your order has an issue such as payment problem and we are trying to contact you.

You could have items on back order.

There may have been errors during submitting the order and your order was not received.

Please check your Junk and Spam folders for a Order Confirmation email. If you do not have a order confirmation email or still are unsure about your order please contact customer service at 888-888-3267 or by using our contact form to inquire about your order. Once your order ships, a shipping email is sent to the email address you provided with tracking information.

 

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The most common reason is, your order has not actually shipped. This could be for a few reasons, such as you just placed your order an hour ago. Or you placed your order after hours, on a weekend or a holiday.

You have item(s) on Backorder.

There was a problem with your payment and we're trying to contact you by phone or email. Check voice mail, spam, junk folder for email communication from us.

Call 888-888-3267, Option 3. Or complete the customer service contact form for more information.

 

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If you are a International customer, this is most likely due to currency exchange rates being calculated by your bank.

Another example is using a Gift Certificate that is not valid or which does not have the balance you thought. A promo code is not valid on items you have purchased is another example that is pretty common.

 

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This is most often the result of the reward credit not being available. You cannot sign into someone's account and use their rewards with your information. It will not work. You may also have an order pending with us where rewards were applied that has not processed yet. This can prevent orders at a later date with a credit from processing due to another pending status. If you still have questions, Please Call 888-888-3267, Option 3 for Help. Or Email customer service to review.

 

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Visa, Mastercard, Discover, American Express and Paypal for US Customers. Visa and Mastercard ONLY for International Customers. Paypal is accepted to Confirmed Addresses ONLY.

 

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More often than not you see an Authorization and a Capture. The Authorization is not money being taken. This is what happens for a merchant to be able to collect funds when your order ships. Your bank is responsible for dropping the authorization. Each bank is different and many will keep a hold on the authorization amount. You may have to contact your bank to have them drop it. You may call us at 888-888-3267, Option 3 to discuss or Email us by completing the Customer Service form. .

 

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We do Accept Paypal for orders shipped to Confirmed PayPal addresses ONLY. Requests to ship to alternate shipping addresses from Confirmed address will not be allowed.

 

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Orders placed can still have Address or authorization issues we must contact you about. Call or complete the customer service contact form for more information about your card.

 

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The billing address is the address which the card used for payment on your order is mailed to each month. If you did not use this address, it will not match the bank records.. If it does not match, orders are put on AVS HOLD until we can confirm the address. If not confirmed within 72 hours the order is cancelled. An email and phone call are provided to all customers whose order is HELD.

 

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You must be in the club 30 days before you can redeem points. Your online user account may not have been matched up by systems to reflect your points. You may also not have reached a point level to have earned a credit. Please review your points level and rewards point chart. Call 888-888-3267, Option 3 to speak with Customer Service or complete the customer service contact form for more information.

 

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There is an authorization when you place an order for the order amount. When your order ships we then capture that amount. It may appear as two charges, but it is only One. Your bank is responsible for releasing the Authorization which is a Hold on funds. This hold varies by bank and can range from 3 days to 14 days. In some cases longer.

If necessary you can call 888-888-3267, Option 3 to discuss or complete the Contact form. Choose PayPal subject and provide your order reference number for us to review. We'll be happy to talk to you about your PayPal order and provide proof of the amount of funds captured for your transaction.

 

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If you cancelled your order and we did not ship it, we did not capture any funds from you and there is nothing to refund. You are likely seeing that your funding source, bank or credit card company still has a hold on the authorization for the amount of the order.

We also Void authorizations on our end through PayPal, however, we cannot control how your bank/financial institution handles these. You must contact your bank about dropping this authorization.

 

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At this time we have scaled back our catalog production. If we begin to offer the catalog at a later date you will find a sign up form on our website. Or if you order from us frequently, we will mail one to you automatically. We offer thousands of BMX products online which is up to date with the latest items and pricing.

 

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No we do not have dealers.

 

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This is handled on a case by case basis and whether or not we are vending the particular race in question. Please call 888-888-3267 to inquire and place your order to be picked up at our Race Trailer.

 

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Complete the customer contact form and provide us your name and address to be removed. You will be removed from your next catalog mailing.

 

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Complete the customer contact form, select Subject Other and provide information about your company and product.

 

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Please use the unsubscribe link at the bottom of the email you may have received and you will be removed. This is the quickest way. Please Note: if you are receiving a email from leaving items in a shopping cart you will continue receiving these emails. Do not create a shopping cart if you do not want to be marketed in that manner.

 

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Tracking numbers are emailed to the email address you provided when you placed your order. They will come from Dans Comp. In some cases they could come directly from the shipping company if we are shipping from another warehouse location.

In all cases, if your order has shipped, you may take your order number and enter it through the TRACKING link found at the bottom of our website. You may also use the Order Reference number provided to you on the site when you checked out and in your confirmation email that begins with a Zero (0). An example is 03569983. REMOVE the Zero and enter 3569983 in the tracking link. This number will also track through the carriers website if it has shipped.

 

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You can use your reference or order number to track your package on our Page. You can also find more information about domestic shipping delivery expectations on our Page or international delivery on our Page.

Standard Ground shipping is generally 1-5 days. Free Shipping orders within the continental US can take 5-8 days. Please reference Shipping Information links for additional detail.

 

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Chances are there was payment issues with your order and you did not respond to our call or email to you and the order has been cancelled.

You should have received a email to the email address provided on your order. Check your spam or junk mail folder for this email.

Call 888-888-3267 to discuss your order or complete the customer service contact form for more information.

 

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First thing is first, Please check your spam or junk mail folder for this email.

If you have an online user account you may login to our account, click My Account, Click on Orders under the Customer Section for your Order Status. If it has Shipped, it would show the Status as COMPLETED. Any other status will be defined by clicking the orange status button.

Did you receive a Order confirmation email? If not, and you do not have a Order Number, chances are we did not receive your order.. Please call 888-888-3267 so we can search our system. Or email us by using the Customer service contact form.

Check your spam or junk mail folder for this email.

 

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You may use your reference number or order number to track your order.

You may review your order history through your online account, My Account, Customer Section, Orders to learn your order number. You should have also received order and shipping confirmation emails to the email address provided on your order.

If you still need help with tracking an order, please call 888-888-3267, Option 3 and list to the prompts. Or shoot us an email through our contact form.

 

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Please look around your home. Often packages are left on porches, behind bushes, on the side of houses, around back, in garages and even with neighbors. If after a little searching you do not find it, call 888-888-3267, Option 3. Or complete the customer service contact form for us to address your delivery problem.

 

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You should Call or complete the customer service contact form as soon as realize this mistake.If using the Contact form, use the Cancel/Change Subject Line. This will help us recognize your order needs change prior to shipping. Some orders may not be caught if we are not notified quick enough.

 

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For a list of the countries we ship to please view the Page.

 

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A reference number is assigned to your order when submitted online. This reference number should be used if contacting us about the web order submitted. Once your order processes and ships, it is assigned a Order number which is sent to you in your shipping confirmation email, along with your tracking number. You may use the Reference or Order Number at that time when contacting us or when using the Tracking or Order Lookup tool on our website.

 

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The first shipping day is the day after your order ships. As an example; If You order on Tuesday, Wednesday is day 1. Friday would be day 3. If you still feel you have a problem Call 888-888-3267, Option 3, or complete the customer service contact form for us to take care of your shipping problem.

 

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International shipping is calculated based on weight. There are also dimensional related charges as well on items such as tires, handle bars, and other items. Dimensional weight means a 3 pound item may ship at 14 pounds by the carrier due to it's box size. Shipping rates by country can be seen on our Page.

 

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If you do not choose the Duties Pre-Paid (DDP) option during checkout, you are responsible for any applicable duties, taxes and other fees when your package arrives to the country shipped to.

If you choose the DDP option, you will pre-pay these fees during checkout and your package pre-clears customs and is delivered to your door.

You can read more about INTL Shipping on our Page.

 

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For a list of the countries we ship to please view the Page.

 

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Orders shipped outside the United States are based on the package weight. It is best to complete your shopping and provide your Billing and Shipping address. This will allow us to provide a Estimated Cost for shipping to the Country you are Shipping to. A list of shipping fees by country can be found on our Page.

 

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Yes. We will only ship to a confirmed PayPal address. Any address that isn't confirmed, the order is subject to be cancelled. Verified account are also given greater consideration over non-verified accounts.

 

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Yes, International order will be held until the back ordered item(s) is available. If you would like the back ordered item cancelled so your order can ship, please complete the customer contact form to indicate you would like the back ordered item cancelled so your order will ship. Please provide the order reference number/order number.

 

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The item is considered dimensional by the shipper and requires a higher rate of shipping. A 3 pound item could ship at a 14 pound rate due to the size of the item and the box it comes in. Dans Comp makes every effort possible to reduce dimensional situations, but it cannot be avoided on some items. If we can reduce the price of shipping we do so and provide you the adjustment to your order.

 

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If you have not received a order confirmation there was likely an issue with your payment. We followed that issue with an email asking for you to contact us. We didn't hear from you and after 48-72 hours cancelled your order.

If you have a User account you can Login > Click My Account > Find the Customer Section and Click ORDERS. Here you will see any orders listed and their Status. If your recent order is not present; For instance appears with a Status Cancelled, you may call or use the Contact form to send questions to Customer Service.

 

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We would prefer you call because we want to insure the correct spokes are being used to build your wheel.

 

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We receive a lot of sponsor requests throughout the year from both Freestyle BMX riders and BMX Racers. We cannot sponsor everyone. To inquire about sponsorships, send a email with subject line "Other" by using the Customer Service contact form. . Tell us who you are, age, where you live, ride and anything notable about your riding which you feel sets you apart from the next person. If we were to have interest, someone would contact you accordingly.

If you are not contacted, don't get discouraged. Getting noticed is part of becoming sponsored. Keep riding and getting better.

 

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No. You must mail the stamps in with your Order. You may create a shopping cart with the items you want to purchase then use the print function in your web browser to print your order.

Mail to the address below with additional payment information if a balance remains after applying your Saver Stamps.

Dans Comp 1 Competition Way Mount Vernon, IN 47620

You may view shipping rates by clicking the button below. or the shipping link found in the footer of our website.

 

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Please make sure the package was not left near the front or back door, in obscure locations like behind patio furniture, bushes, etc. Check with neighbors to make sure it was not left with them. If you live in a apartment complex make sure the package was not left in the office or with a complex manager.

Once you have covered these basics please call 888-888-3267, Option 3 or complete the Customer Service contact form, providing order reference number for us to review.

 

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We send stickers with every order. If you phone your order in just tell us, "Hey don't forget my free stickers".

You may also send us a Self-Addressed envelope with your return address to:

Dans Comp

1 Competition Way

Mount Vernon, IN 47620

And we will fill it up and send your envelope back out. Thanks for repping us!

 

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You must be a registered user on danscomp.com to be able to use the WishList feature of the site.

 

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When placing a Order, select Yes to join rewards during checkout. You may only join if you place a valid order. If the order you joined on is cancelled, so is your membership. You may join on your next order placed, but the cancelled order also means your member ship join did not process.

 

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You Cannot use a Free Shipping promo code and use a Rewards Credit. Rewards Credits cannot be combined with Promo code use.

 

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Please make sure the package was not left near the front or back door in a obscure location. Check with neighbors to make sure it was not left with them. If you live in a apartment complex where the package may have been left with an office manager or a box drop off, please inquire with them. If you are unable to locate it, please call 888-888-3267, Option 3. You can also complete the Customer Service form.

 

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If ordered Monday through Friday during business hours, the email usually sends between 30 and 90 minutes of the order being placed if no problems exist with payment.

If placed after 7pm CST on Friday evening, or during the weekend, the Electronic Gift Certificate would not be Emailed until Monday.

 

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You can use them online if purchased after August 25, 2016 or by calling 888-888-3267.

Any certificates purchased before this date must be used by placing your order by calling 888-888-3267.

 

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No, Not at this time.

 

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Yes, we receive suggestions all the time and is often how we have been able to provide new products, another level of customer service or provide answers. Listening to customers is extremely important to us and the success of Dans Comp

 

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There are a couple of reasons. 1) Your order has not been shipped. We do not collect money from PayPal until we have shipped your items. Until that time, PayPal will show your order as Pending. 2) There was a problem when you were checking out with PayPal and being returned back to danscomp.com for your order to be completed. You should have seen "Thank You for Your Order" and a Order Reference Number once you were sent back to danscomp.com. If you did not see this, your order did not complete. Please call 888-888-3267 with the order reference number you see in your PayPal account or possibly in an email from PayPal indicating you have a order Pending with Dans Comp. You may also complete our Customer Service contact form.

 

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There was a problem when you were checking out with PayPal and were being returned back to danscomp.com. The result was we did not receive your transaction authorization from PayPal. You should have seen a "Thank You for your Order" and a reference number once you were sent back to danscompcom. If you did not see this, your PayPal order did not complete.

Please call 888-888-3267 with your order reference number or select PayPal from the Customer Service contact form and provide the order reference number and details about your issue.

 

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We accept PayPal for ALL domestic US orders to confirmed PayPal Addresses. We also accept PayPal for Canada, UK and Australia confirmed addresses. We will consider PayPal for all other countries we ship to if the PayPal account is a verified account and you are shipping to a confirmed PayPal address. No International Orders paid with PayPal will be shipped to PO Boxes. You must ship to a physical address.

 

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When using PayPal you will see an Authorization which places a HOLD on the funds for your order amount. When your order ships Dans Comp then collects the money for your order. Often your bank does not release the Authorization and the HOLD on the funds and it appears you have been charged twice. Once the authorization expires you should see your bank release the hold, but this is your bank doing this not Dans Comp. We will have only collected the money one time. If you still feel you have been charged twice, please contact us at 888-888-3267, Option 3. Please have your Order reference or Order number available. You may also submit a request through our Customer Service contact form.

 

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If you cancelled your order and we had not shipped your order, there is NO refund to give. Dan's Comp does not collect any payment from PayPal until your items have shipped. You likely see that your bank or credit card company has a hold on the amount of the order you placed due to the Authorization provided for the order. We void the authorizations on our end through PayPal, however, we cannot control how your bank/financial institution handles them. You must contact your bank about dropping the authorization and releasing a hold on the order amount.

 

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PayPal requires a order number before they will start a transaction. Dans Comp provides the Order Reference number for PayPal transactions when you click to pay with PayPal. This Reference number is visible once you are sent to PayPal to pay for your order. The order remains pending until you complete the order or return to danscomp.com to pay with another form of payment such as a credit card on the site checkout. The order can also remaing pending for weeks if you have a item on back order.

 

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Yes, if you have qualified through PayPal Credit, when checking out and logged into your PayPal account, select the credit option from your PayPal wallet to complete your purchase. Dans Comp does not have any decision making or approval roll in credit decisions made by PayPal regarding your PayPal account.

 

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We validate the credit card and billing information provided against the information your card company has on file for you. If there is a problem, errors are returned and instructs you on what to correct. You may also submit the order with the information you provided for us to review the order further. If your order cannot be submitted, please call us at 1-888-888-3267 or email us through the contact link so we can assist you with your order.

 

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Danscomp.com uses a credit card processing service that verifies your billing address, and other information such as the security code found on the back of your card. If the billing address you provide does not match the address your credit card bill is mailed to, your order will encounter an error. The same applies if you type the wrong CVV number from the back of your card or do not have it. It is required to checkout.

 

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You should receive a order confirmation by email to the email address that you provided. That email will contain a lot of information regarding your order. If you have a online account, you may also review your order online when logged into your account. Click "My Account". Then Click "Orders" from the Customer Section to view your order history and click into the detail of each, including to see the current status of your order.

If your order has been back ordered, or items on your order back ordered, your confirmation email and any partial shipment documentation you receive will identify those items. The items on back order are noted throughout the website before you added them to your shopping cart.

 

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If you have a Online account you may log in and view your order history, including Status under "My Account" and "Orders".

You may also send us an email through our contact us link found at the bottom of the website, as well as, by calling 888-888-3267 and choosing Option 3 for Customer Service.

 

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This could be for a few reasons. Orders placed after 6pm Monday-Thursday do not ship until the next day.

Orders placed after 6pm on Friday do not ship until Monday.

Your order has an issue such as payment problem and we are trying to contact you.

You could have items on back order.

There may have been errors during submitting the order and your order was not received.

Please check your Junk and Spam folders for a Order Confirmation email. If you do not have a order confirmation email or still are unsure about your order please contact customer service at 888-888-3267 or by using our contact form to inquire about your order. Once your order ships, a shipping email is sent to the email address you provided with tracking information.

 

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The most common reason is, your order has not actually shipped. This could be for a few reasons, such as you just placed your order an hour ago. Or you placed your order after hours, on a weekend or a holiday.

You have item(s) on Backorder.

There was a problem with your payment and we're trying to contact you by phone or email. Check voice mail, spam, junk folder for email communication from us.

Call 888-888-3267, Option 3. Or complete the customer service contact form for more information.

 

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Back ordered items ship once they become available in our warehouse. The Available date of the item no backorder was provided on the item when you added it to your cart. It was also available througout checkout and your confirmation email, which you can reference. You may also find the estimated Available date displayed on the item on our website if the estimated date has passed provided on your confirmation email has passed. Once shipped you will receive a shipping confirmation to the email address provided on your order.

 

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This means the item you are looking at is NOT currently In-Stock. The date listed is the date we expect the item to be received by us. Depending on the day received, the item shipping on an order could vary by a day or two.

 

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This means if you have purchased more than one item and one or more of those items are not In-Stock, Dan's Comp reserves the right to ship your order complete (all items in one shipment) or in separate shipments based upon the due dates of the back ordered item(s), product selected, promo codes used or where the order is being shipped.

 

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If you did not see "Thank You for your Order" and a reference number display to you after you clicked SUBMIT button, we most likely did not receive your order. You can check your order status through your online account if you have one. Login>Click My Account> Find Customer Section> CLick Orders.

Call 888-888-3267 or complete the customer service contact form to inquire about your order if you are unable to determine it's status.

 

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There was a problem with the billing address provided for the payment type used on your order. Please call 888-888-3267, Option 3.

 

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Item(s) on your order are on back order. Your order will ship when the item(s) arrive.

You may review your order confirmation email for the projected Available date of the item(s) on back order. For additional questions please call 888-888-3267 or complete the Customer Service contact form.

 

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Your payment method has some issues that are not disclosed to us by your bank. We are trying to contact you and have left a voice mail or sent email to the email address we have on the order. Please call 888-888-3267, Option 3 or use the Customer Service contact form. Please provide your Order number when calling or using the contact form.

 

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The number provided at checkout or through PayPal is the Order reference number associated with your web order. Once your order processes, a Order number is created and tied with the reference number. Either of them may be used when contacting Customer Service or for Tracking.

 

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Some circumstances hold up shipping on your order until all items are available for shipping. One of these may be you have Free Shipping applied to your order.

Another situation could be you are a International customer.

For reasons specific to your order please call 888-888-3267 or complete the customer service contact form.

 

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This date is an estimated date for the item to be available to ship. The item could arrive much earlier, that exact day, or perhaps a week later. We work with the brands closely, but often delays are encountered both out of Dans Comp and the brands themselves hands on the product arriving. The back order date is reflected on the product page for the item on danscomp.com.

 

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You should first check Spam or Junk mail folders for an email from em.danscompmail.com.

If you do not find it there, please call 888-888-3267 and press option 3 for Customer Service.

You may also send us an Email through our Contact Form and choose Gift Certificate as the Subject Line.

 

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Yes. We can resend your Electronic GC. Please call 888-888-3267 and press option 3 for Customer Service. You may also send us an Email through our Contact Form and choose Gift Certificate as the Subject Line.

 

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Yes. Complete the customer service contact form and provide details of the item you are looking for, or contact our sales department at 888-888-3267. We will review the request, item availability and pricing to provide you a quote.

 

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If an item cannot be found on our website, the item is likely not available or we do not carry it. You can request a special order.

If you have our part number, search the site by the part number. You may also try site search. Using methods such as Brand Category, or Brand Subcategory. An example of that would be Kink Curb Bike, Kink BMX Parts or Odyssey R25 Fork.

You can also search by Colors and Sizes. Examples of that would be Black Bikes, Fit Black Bikes, 3/8 Forks, or 3/8 black forks.

 

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No. We prefer to handle these over the phone due to the complexity of custom wheels and want to make sure all parts and build options are selected properly. Please call 888-888-3267 to order and our Pro wheel builders will get them taken care of. If you have general questions you may also submit those by email using the Customer Service contact form.

 

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Review the sizing chart at the following link for a general idea of bike sizing.

 

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It's best to call or email about parts questions. Call 888-888-3267 or complete the Customer Service contact form, choosing Product Question as the subject line.

 

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Please view our sizing charts for reference.

 

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Complete the Returns form on the back of your invoice and ship new/unused items back for an exchange.

We try and process Returns within 24 hours upon receipt from you.

 

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Fill out the Return/Exchange form located on the back of your invoice and ship the item back to us. We try to process all returns within 24 hours of receipt and will contact you with any questions.

Please remember, returns should be made within 30 days, parts should be unused, not installed and be sent back in it's original packaging for refunds to be fully considered.

 

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Full price means, the shoe is not on Sale or clearance. It hasn't been marked down. You may still use Promo codes and receive Free Shipping and Returns.

Promo codes are not considered the shoe being on sale.

 

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If they are New, Full priced shoes, contact Customer Service at 888-888-3267 and request a postage paid return label.

Fill out the Return/Exchange form located on the back of your invoice.

Place your Return/Exchange form and shoes in a shipping bag or box.

Securely tape the return label to the outside of the shipping bag or box.

Drop the package off at your local U.S. Postal Carrier or the nearest U.S. Post Office.

We'll cover the shipping back to us and get your exchange sent out.

 

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Call Customer Service at 888-888-3267 and request a postage paid return label for Full Priced, Full Face Helmets. All other Helmets may be exchanged by following steps 2-3-4. You are responsible for shipping charges on returns or exchanges on all other helmets that are not Full Faced, Fully priced helmets.

2)Fill out the Return/Exchange form located on the back of your invoice.

3)Place your Return/Exchange form and Full Face Helmet in a shipping bag or box.

4)Securely tape the return label to the outside of the shipping bag or box.

5)Drop the package off to your local U.S. Postal Carrier or the nearest U.S. Post Office.

6)We'll cover the shipping back to us and get your exchange sent out.

 

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Give us a call at 888-888-3267 or complete the customer service contact form for us to review the item by you possibly providing an image to us so we can help resolve the issue quickly for you.

 

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Our policy is an item must be returned within 30 days in NEW, UNUSED condition and in the original packaging which should not be damaged.

From time to time we may make exceptions to this policy but its on a case by case basis and you should contact Customer service at 888-888-3267 to first discuss.

An item sold under "All sales are final" or "Scratch and Dent" item would not be returnable.

 

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The Rewards Club has been suspended while we evaluate it's membership. As stated in the terms of the Club Dans Comp can change the terms or end the club at any time. Any member inactive as a customer longer than 12 months was deactivated, losing membership and any points earned. You can Visit http://danscompcoupons.com/ to find ways to save.

 

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The Dans Rewards Club is currently suspended while it is being evaluated.

Reward Club Members who have not ordered within 12 months are considered to be inactive from the Club. Club members Inactive for 12 months or more become subject to losing accumulated points and rewards credit. Dan's Comp reserves the right to remove any Inactive Club Members from the Club after 12 months of Inactivity. Customers removed from the Club for Inactivity or any reason such as abuse, or misuse of the Club results is Loss of accumulated points and any earned credit they may have.

Dans Comp reserves the right to end the Rewards Club at any time, change terms of the Club or make changes to the Club. These changes or ending of the Club can be made with or without notice.

 

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The Rewards Club has been suspended until further notice while it is being evaluated.

 

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There can be a couple reasons for this. 1) You have more than one customer account with us and the order placed did not match up with the correct customer in the system. 2) You cannot sign into someone's account and use their rewards with your address information. It will not work. 3) You may also have an order pending with us where rewards were applied that has not processed yet. This can prevent orders at a later date with a credit from processing due to another pending status. If you still have questions, Please Call 888-888-3267, Option 3 for Help. Or Email customer service to review.

 

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To best determine shipping cost to the country you live, create your shopping cart and begin checkout where you provide your billing and shipping address. Once the cart knows where you are shipping to (Country), your shippinig charges will be properly calculated. International shipping charges are based on the shipping rates found at the following link.

Find and Click on your country. If you have additional questions, please contact customer service by completing the Customer Service contact form.

 

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Yes, but some product restrictions and carrier services apply. For instance, Bikes cannot be shipped to PO Boxes. Nor can we ship Next Day Air or equivalent expedited services to a PO Box.

 

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An order placed on Friday where Next Day shipping is selected should arrive on Monday. If you need Saturday delivery, you would have needed to call your order in and asked about Saturday delivery options.

Please note: Some shipping addresses are not serviced Next Day due to their rural nature. This is your responsibility to know before selecting the service. No refund of shipping charges will be provided due to the service not being provided to your address.

 

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We review this on a case by case basis. Please call or complete the customer service contact form and describe what you are wanting to do and the dates so we can make a determination. In all cases Dans Comp is not responsible for lost or stolen packages shipped to a Hotel.

 

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The first shipping day is Tuesday. Your order will be delivered on Wednesday. Please view our Shipping Information Page for more explanation about our shipping and your use of Next Day delivery.

 

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This can be for a few reasons. 1) You have items on back order preventing your order from shipping. 2) Orders placed after 6pm CST Monday-Thursday will not ship until the following day. 3) Orders shipped after 6pm on Friday, on Saturday and Sunday will not ship until Monday. If Monday happens to be a Holiday, it would be Tuesday. 4) Orders placed on a Holiday will not ship until the next business day. Once your order ships you will be sent a shipping confirmation to the email address provided on your order.

 

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If an item is found on our website, the item is available in stock or available for back order. If available for back order there will be an "Available On - xx/xx/2017" Date displayed. You can purchase the item now to insure it's availability to you. Often we pre-sale out of inventory.

If you cannot find an item on our site call 888-888-3267 or complete the customer service contact form to inquire about us special ordering an item for you. We'll research what you are looking for, source and price it back to you.

 

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There are so many variations of this question, give us a call at 888-888-3267 or complete our Customer Service contact form and one of our veteran riders or Flo-Team riders will provide an answer for you. Just provide us info on your bike, part, or particulars about the application and we'll see what we can help with.

 

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This button provides a link to approximate bike sizes based on your height.

Frame size is related to Race bikes and Top Tube lengths are associated with FreeStyle BMX bikes. You may also look at 24 and 26 inch model BMX bikes or the Dirt Jumper MTB Bike section for larger bikes.

 

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We prefer you to call so we can discuss your combination and needed lengths. If you purchased from us, we will build your wheels for free. Or ship what you have to us insured and let our professional wheel builders build them for you for a nominal fee. Please call 888-888-3267 to discuss your needs with our Sales or Customer Service department.

 

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Check out the Tech Help section of our site for instruction help with some installations and assembly.

We always recommend using a bike technician to assemble complete bikes, for repairs or parts replacement if you are unsure about what you are doing.

Improper installation will Void warranties and returning the item.

To review how to install pedals click the button.

 

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We will work with you to determine what your problems are and what may be done to remedy them fastest. Problems could range from improper assembly to a manufacturing issues. Please call 888-888-3267 or complete the customer service contact form for us to begin helping you with your bike.

 

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Flat tires can be caused by several different issues, most of which are not considered warrantied issues, but resolved by careful inspection.

View the tire for something small puncturing the tube from outside the tire, or something inside the rim puncturing the tube.

There can be a burr on the rim or object on the rim strip that is poking a hole.

Both rim and tire need to be inspected carefully to avoid additional tube puncture.

It's also easy to pinch a tube during installation or getting it stuck to the tube. A tire can also blow off a rim during airing if not properly installed. Proper installation https://www.youtube.com/watch?v=99KQMt44i6l can viewed at the provided link.


You may also consider having a bike shop look over it if you continue to have problems. If you are confident the rim and tire are free of objects, please contact our customer service department at 888-888-3267.

 

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We can often provide proof of purchase. Please call 888-888-3267, Option 3.

 

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We can fax or email past invoices in most cases to you. Please call 888-888-3267, Option 3.

 

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Dans Comp handles warranty evaluation for some brands, while other brands handle their own. Call 888-888-3267 or Email customer service by completing the Customer Service contact form to learn how to determine if your frame is under warranty and how to process.

Note:Just because your frame cracked does not mean it is warranted.

 

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