Dan's Competition leads the BMX Mail-Order industry by being one of the first to provide a real 100% Satisfaction Guarantee on everything we sell.
We stand behind everything we sell. If for any reason you are not 100% completely satisfied with your purchase in the first 30 days from receipt, you may return the NEW, UNUSED or UNINSTALLED item(s) with proof of purchase for a hassle-free full refund, credit to your account or Dan's will evaluate / repair when applicable* (minus shipping and handling charges). *Any Evaluation/Repair offers must be preapproved by Dan's Customer Service Department. Some restrictions apply. See RETURNS and CREDIT Procedures.
It's a fact! We shop our competition EVERYDAY to bring you low prices! But every once in a while, our competitors sneak in a lower price without us even knowing about it! Sometimes our competitors even have the lower priced product in stock! So, we offer this unique guarantee to our customers:
If any in-stock item is advertised for less in any current national catalog or publication, we will MATCH or BEAT that price at the time you place your order.
Catalog/Banner/Calendar/Email Offer Restrictions:
Same Day Shipping: Our goal is to ship 99% of orders for in-stock items received before 5:00 PM CST Monday thru Friday excluding holidays.
Multiple Shipments: Some items may ship from other warehouse locations. Your purchase may arrive in more than one package.
Payment Options: We accept all major credit cards, PayPal, money orders/certified check/cashier check, gift certificates, and personal checks. PayPal cannot be used on spoke or custom wheel orders. There can be no changes to your order after paying with PayPal.
Sales Tax: We collect sales tax for all Indiana, Illinois, and Michigan residents. For all other states, it is the sole responsibility of the consumer to report and pay any applicable sales/use tax due on all purchases.
Return Checks: Returned checks are subject to a $20.00 service charge or the maximum allowed by law. In the event your account requires legal action or a collection agency, the fee will be added to your account balance and collected.
International Orders: We ship worldwide including Europe, Asia, Africa, and South America. Freight charges for international shipments are dependent upon dimensions and weight. Duties, taxes, and brokerage charges are the responsibility of the consignee.
Errors and Omissions in Copy: Prices and availability are subject to change without notice. We make every effort to be as accurate as possible. However, typographical, omissions or photographic errors can and do occur. Please understand that we reserve the right to make corrections where discovered, and DansComp reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions to our copy and pricing. We are not obligated to sell items at miss-marked prices. We apologize and make every effort to avoid these errors.
Quantity Limits: DansComp at its own discretion, reserves the right to cancel or limit the quantities sold to individuals or prohibit sales to dealers.
Backorders: Occasionally, some items are unavailable and may be backordered which requires a separate shipment. We do not backorder items on C.O.D. orders. All backorders will be shipped Ground or US Mail when items are available unless other arrangements are made by the customer. NOTE: Certain sale merchandise, products with uncertain availability, items priced under $25.00 and discontinued items may not be backordered.
Returns: Dan's Comp wants you to be completely satisfied with your purchase! When you receive your order, please inspect all merchandise for any defects or poor workmanship. If you are not satisfied with your purchase, we ask that you return it in NEW, UNUSED or UNINSTALLED condition and in the original box, within 30 days of receipt for replacement or refund, less the original postage and handling. If you choose to exchange item(s), you must pay shipping and handling charges. All returns must be packaged carefully and shipped via insured US Mail or ground service with freight prepaid. DO NOT SEND RETURNS BACK TO US C.O.D. as they will not be accepted. Returns will NOT be accepted for installed items, custom parts, music CD, videos or worn/washed clothing and customer service retains complete discretion on granting full or partial refunds, exchanges or in-store credits. It is our goal to process all returns within 1 business day of receipt.
Billing Adjustments for Returns/Exchanges/Backorders: Please be aware that a billing adjustment (+/-) may be applied to your order in the event that you are returning an item or cancelling a backorder that qualified your original order for a promotion/discount. If after the return/cancellation, your order no longer qualifies for the promotion/discount - Dan's has the right to make the necessary billing adjustments.
Shipping Damage: If you receive parts that were damaged in shipping, please contact DansComp Customer Service. Don't forget to save your carton!
Shortages and Misships: If we have made a mistake on your order, we will work with you to best resolve any problems created. Please notify us regarding any mistakes with your order! We want to hear about problems ASAP in order to serve you better. We will pay for all shipping charges (Ground) for misships by reimbursing you for actual shipping charges.
Credit Procedures: We issue credits for accepted claims. If you paid with a credit card, your refund will be issued against that same card. All other methods will be refunded by a company check mailed to your billing address within 2 business days after we've been assured of proper credit for your check.
Exclusion of Warranties/Remedies: The manufacturer of merchandise purchased from Dan's Comp makes NO EXPRESSED OR IMPLIED WARRANTIES of any kind concerning the merchandise it sells, including the warranties of MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Dan's Comp shall not be liable for any incidental or consequential damages that you may have suffered as a result of the purchase and/or use of merchandise. Your exclusive remedy with respect to Dan's Comp is replacement, refund or a credit as provided herein. Most warranties are handled by the manufacturer. Please call Dan's Comp Customer Service for details.
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